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Good but still dirty |
December 3, 2025 |
| Reviewer:
A.L.
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My watch is functioning well and communication was fantastic. Kelly was very helpful! I really appreciate that the band was at no charge, as I'm learning how hard it is to find a 15mm band. However, my only dissatisfaction is in the lack of cleaning the watch. I took pictures of it before shipping it out, and even sent those pictures in to customer care in regards to fitting a watchband since I wanted to make sure everything was in order before mailing it. The back of the watch was returned in the same state as when I sent it (the pictures support this). I wound up cleaning it by hand when it arrived back home before finally being able to wear it again. I don't know if the cleaning is complementary or if the price reflects the service. Either way, I'm not concerned about the price due to the complementary band, but I was looking forward to a professional cleaning rather than my attempt at home. That missed service also makes me question if the pressure testing was even completed.
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